Delivery & Return
We deliver automotive electrical products to customers based on the available delivery service and delivery location.
Delivery Options Overview
At Trinetra Auto Electrical, we are committed to delivering automotive electrical parts and accessories quickly, securely, and reliably across Nepal. Our delivery service is designed to ensure customers receive the right products on time, whether they are individual vehicle owners, workshops, or automotive retailers.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
At Trinetra Auto Electrical, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange or return subject to the following conditions:
- Products may be returned or exchanged within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging, with all accessories, manuals, and proof of purchase included.
- Products that have been installed, used, modified, or damaged after delivery are not eligible for return or exchange.
- Returns due to incorrect orders, defective products, or items damaged during delivery will be inspected before approval.
- Once the returned item has been received and verified, an exchange or refund will be processed according to our return policy.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
- Special-order, customized, or clearance items may not be eligible for return or exchange.
For assistance with a return or exchange, please contact our customer support team with your order number and details of the issue.
The product is not accepted back if at least one of the components is missing:
A product cannot be accepted for return or exchange if any of the following required items are missing:
- The product is not returned with all original parts, accessories, and packaging.
- The original purchase invoice or receipt issued by Trinetra Auto Electrical is not provided.
- The warranty card (if supplied with the product) is missing.
- For defective items, any required inspection report or service assessment confirming the fault is not provided, where applicable.
Once the returned product has been received and inspected, approved refunds will be processed within the timeframe specified by the applicable laws and regulations of Nepal. Refunds will be issued using the original payment method whenever possible.